Collection of Personal Information

To provide better services to our customers, we may collect the following personal information: your name, email address, phone number, shipping address, payment information, purchase history, website usage data, and cookie information. This information is used for order processing, product delivery, customer support, and marketing activities.

Purpose of Personal Information Use

Collected personal information is used for the following purposes: providing products and services, order confirmation, processing and shipping, customer support, announcements of new products and campaigns, website improvement, fraud prevention, legal compliance, and creation of statistical data (in non-personally identifiable format). We will not use personal information for purposes other than these without your consent.

Third-Party Disclosure of Personal Information

We will not provide personal information to third parties without your consent, except in cases required by law, when necessary to protect customers' life, body, or property, for public health improvement or sound development of children, or when cooperation with government agencies is required. We may provide information to business partners necessary for service provision, such as shipping companies and payment processors, under appropriate management.

Management and Protection of Personal Information

We implement appropriate security measures to prevent leakage, loss, or damage of personal information. We use SSL encrypted communication, limit access permissions, conduct regular security audits, and provide employee education and training to ensure proper management of personal information. We also establish internal regulations regarding personal information handling and continuously improve our practices.

Use of Cookies

This website uses cookies to improve services and customer convenience. Cookies enable us to analyze website usage, provide personalized content, and optimize advertising. You can disable cookies through your browser settings, but some functions may be limited.

Analytics Tools

This website uses analytics tools such as Google Analytics. These tools use cookies to analyze website usage and help improve our services. The collected data is statistical information and does not identify individuals. For details, please refer to each service provider's privacy policy.

Your Rights

You have the right to request disclosure, correction, deletion, and suspension of use regarding your personal information. We will respond to these requests in accordance with laws after verifying your identity. For inquiries or consultations regarding personal information handling, please feel free to contact us using the contact information below. We will respond promptly and appropriately.

Retention Period of Personal Information

The retention period for personal information is determined considering the period necessary to achieve collection purposes, legally mandated retention periods, and the duration of contractual relationships with customers. Unnecessary personal information is safely deleted or anonymized through appropriate methods. We conduct regular reviews and strive to manage appropriate retention periods.

Personal Information of Minors

When collecting personal information from individuals under 18, we principally obtain parental consent. We handle minors' personal information with particular care and implement appropriate protective measures. Parents can inquire about their children's personal information handling at any time.

International Data Transfers

We may transfer your personal information outside Japan to the extent necessary for service provision. In such cases, we verify the personal information protection laws of the destination country or region and implement appropriate protective measures before transfer. We also consider international standards such as the EU General Data Protection Regulation (GDPR) and maintain appropriate management.

Response to Data Breaches

In the event of security incidents such as personal information leakage or unauthorized access, we will respond promptly. We will appropriately conduct impact scope investigations, prevent damage expansion, report to relevant authorities, notify customers, and implement recurrence prevention measures. We maintain transparency and provide appropriate information to customers.

Changes to Privacy Policy

We may change this privacy policy in response to legal amendments, business changes, technological advances, and other factors. For significant changes, we will notify customers in advance through website announcements or email notifications. The revised privacy policy takes effect from the time it is posted on the website.

Contact Information

For inquiries, consultations, and various procedures regarding personal information handling, please feel free to contact us using the information below.

Email: privacy@senoravillage.com
Phone: +81 70-2020-2024
Address: 4-22-40 Koenminamiyata, Higashisumiyoshi-ku, Osaka City, Osaka Prefecture, 546-0024

Business Hours: Weekdays 9:00-17:00 (UK Time)

Applicable Laws and Jurisdiction

This privacy policy complies with applicable laws including Japan's Personal Information Protection Act, UK Data Protection Act, and EU General Data Protection Regulation (GDPR). Disputes regarding this policy shall be subject to the exclusive jurisdiction of courts having jurisdiction over our location.

Last Updated

This privacy policy was last updated on January 1, 2025.